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Showing posts with label IT update. Show all posts
Showing posts with label IT update. Show all posts

Monday, 6 February 2017

It's phishing season

Carrying on from our security focus over the past two weeks, we have seen a dramatic increase in the number of phishing attempts directed at the education sector.  Phishing is the attempt to obtain sensitive information such as usernames, passwords, and credit card details (and, indirectly, money), often for malicious reasons, by disguising as a trustworthy entity in an electronic communication.  They are often sophisticated and look genuine.
Recent examples have had subject lines like "You have received a secure message" or "Matt has a secure message waiting for you".  The content then has various legitimate logos and words inviting you to collect your document via link.  To the trained eye there is something not quite right about them.
You can learn how to spot phishing email messages by reading the eSolutions intranet page at http://intranet.monash.edu.au/esolutions/news/protect-your-email.html.
Ransomware
Often these phishing attempts result in the delivery of Ransomware onto your computer.  This is malicious software that infects your computer and then encrypts your local data and data on shared rives where there is access. It then directs you to a web site extorting you for money in order to supply the decryption key.
If you suspect you may have been infected with any type of malware DO NOTHING other than contact the Service Desk immediately by phone.  We will marshal our Security & Risk team alongside our Service Centre staff to rectify the situation.
Self-Service Password Reset
One of the simplest things you can do to help protect yourself is to register yourself for our Self-Service Password Reset (SSPR) service.  This will enable you to change your password yourself using your mobile phone to receive a confirmation token.

You can register for SSPR at https://sspr.monash.edu/

Monday, 14 November 2016

Change your settings to access the wireless network

Monash University's esolutions is making improvements to Eduroam, our secure wireless network service by consolidating to a common authentication platform.
Moving our Network Policy Services to the new infrastructure is required.

Important settings and wireless access
Network Policy Services controls access to our wireless network, its primary function is to authenticate users trying to access Monash's Eduroam wireless network. For the authentication to work a user must have a specific user name format.

Impact to users
You have been identified as possibly having an incompatible user name format. If your user name format is not changed before 21 November, 2016 wireless network access will not be possible.

What you need to do
Please go into your mobile device settings (such as smartphone, laptop or tablet etc.) and ensure that your username is changed to look like: username@monash.edu.

Help and support
A user guide specific to your device is available on the intranet providing step by step instructions on how to change your user name (https://monash.edu/esolutions/wireless-and-network/connecting-eduroam-wifi).   If you require additional support please contact your local Service Desk.  

Accessing the wireless network at other universities
  • As a Monash University student or staff member you can access the Eduroam wireless network at other Universities
  • For a list of participating Eduroam institutions please visit the Eduroam intranet page https://monash.edu/esolutions/wireless-and-network/connecting-eduroam-wifi
  • When you go to connect to the Eduroam network at a participating eduroam institution, their wireless network will recognise that you are from Monash
  • Students or staff from participating Eduroam institutions can utilise Monash's wireless network
Migration locations and dates
  • Participating Eduroam institutions & The Monash Centre in Prato (Italy)
    • Tuesday 15th November, 5-9pm
  • Remote VPN service & Hospitals sites (Alfred Health, Southern Health, Eastern Health)
    • Wednesday 16th November, 5-9pm
  • Melbourne campus wireless infrastructure
    • Monday 21st November, 5-9pm

For more information and support please contact your local Service Desk.

Monday, 17 August 2015

MS Office upgrade from 2010 version to 2013 for Monash University windows users

Microsoft Office will be upgraded from the 2010 version to the 2013 version, across all Monash staff and student Windows workstations.
Upgrades will occur over a four week period, beginning on the following dates: