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Tuesday 12 July 2016

Disestablishment of Research Information Services (RIS)

Implementation of myResearch and the establishment of the Research Outputs Collection Service (ROCS) present significant opportunities for Monash to drive business improvement and enable better support for Monash researchers.

The University has endorsed a change to the organisational structure, roles and responsibilities of those currently performing research data collection, information management and research reporting at the University.

The myResearch Support service will provide support for all business and technical queries for myResearch users from 12 July. The service will resolve queries or will refer them to the relevant teams or faculty. This team will be led by Dr Fiona Neilson in the Office of the Provost and Senior Vice-President.

Data governance in myResearch systems is being managed by the Research Services Transformation team, led by Dr Fiona Neilson. This team is also responsible for managing Research Professional.

The Research Reporting Team and the Research Outputs Collection Service now report to Professor Kim Langfield-Smith, the Vice-Provost (Academic Performance).

As a result, the Research Information Services (RIS) team in the Monash Research Office (MRO) has ceased its operation, effective 30 June 2016. 

Transition arrangements

The RIS email account (risservice@monash.edu) and the RIS general phone number (59240) will remain active until 8 July 2016. After this date, specific business queries should be directed to the relevant MRO team.

Please submit any queries or service requests to myresearch@monash.edu as of now.

From 8 July 2016, Remedy (RIS ‘Log a Job’ Form via Service Desk Online) should no longer be used to submit jobs to RIS.  Any jobs/tasks sitting in the queue will be addressed and appropriately routed to the relevant team for resolution.

When myResearch goes live on 12 July 2016, details of the new Support service will be circulated.

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